Building better clinician-patient relationships with Serenity

Virtual care took a dramatic turn in 2020. A global pandemic limited patient access to many health care providers and the world turned to telemedicine as its alternative. Now, mental health providers and individual clinicians are looking for new ways to help the growing number of those in need of care. When there's a crisis, how do individual clinicians squeeze in the time to see patients and monitor progress? 

Internet-based cognitive behavioral therapy (iCBT) can supplement, augment, and complement the work of clinical partners of behavioral health, including primary care providers, internists, social workers, and counselors. In this blog post, we outline a few ways in which Serenity,’s behavioral health platform, can be used to deliver iCBT and augment the foundational clinician-patient relationship.

Mental health assessments made easy

Clinicians can improve their intake process by assigning digital mental health assessments even before the first session, allowing patients and clinicians to spend more time making progress instead of filling out forms. This approach also allows clinicians to scale and extend the value and benefit of their care to more patients. Serenity Builder offers trusted and ubiquitous mental health questionnaires in the Assessments feature, and transforms these gold standard assessments into guided chat form for patients. The interactive assessments deployed in the Serenity app for iOS and Android helps to triage patients quickly and efficiently, while simultaneously providing clinicians with an accurate baseline assessment of their patient’s real-time well-being.

The assessments included in the Serenity Builder include:

  • GAD-7 (General Anxiety Disorder-7): assesses the degree of anxiety severity
  • AUDIT (The Alcohol Use Disorders Identification Text): used to determine if a person's alcohol consumption is harmful
  • PHQ-2 (Depression - Patient Health Questionnaire-2): assesses the frequency of depressed mood and anhedonia over the past two weeks; acts as a first step and patients who test positive should be followed up with PHQ-9
  • PHQ-9 (Depression - Patient Health Questionnaire-9): assesses the degree of depression severity
  • PCL-5 (PTSD Checklist for DSM-5): assesses the presence of and/or symptoms of Post Traumatic Stress
  • HAI-18 (Health Anxiety Inventory): measurement of health anxiety and hypochondriasis
  • UCLA loneliness Scale, 3-item: validated short-form version of the standard UCLA Loneliness Scale

If your practice has developed or has permission or license to use a screening and/or assessment tool not a part of the standard offering, Serenity Builder assessment library, these can be easily added to protocols. Serenity Builder provides detailed protocol utilization, performance, and assessment metrics that enable patient monitoring and outcomes measurement.


Continuity of care outside of sessions

There’s much power to a digital therapeutic experience and clinical workflow via a “virtual digital care clinic” hybrid model. Serenity Builder, the web-based tool for clinicians, strengthens the clinical relationship by augmenting and improving the clinical workflow (assessment, monitoring, treatment adherence, outcomes measurement, and communication).

Serenity Builder enables you to adapt care plans to the specific needs of a patient and where they are in their mental health journey. Adding check-ins, in-between appointment assessments and other psychoeducational materials and homework ensures patients receive both critical and needed support when in real-time. 

The Library in Serenity Builder includes ready to use care materials and protocols developed by the clinical team primarily based on the modality of Cognitive Behavioural Therapy.  

  • Protocols are pre-built psychoeducational materials that provide evidence-based support for improving specific mental health conditions. For example, protocols for Defeating Depression or Coping with Social Isolation and Loneliness. Protocols can be digitally delivered to patients with the click of a button and entry of a verification code.
  • Wellness Tools are included in the Serenity Builder Library, such as the Graduated Exposure Stepladder, Thought Journal and Breathing Exercise tools. These tools, developed by the clinical team, are built using well-known evidence-based CBT components, such as exposure hierarchy and thought records, and allow for interactive and personalized protocol journeys which increases engagement and protocol effectiveness.
  • Resources for additional psychoeducation have been selected by our clinical team to provide support and greater impact of care in-between appointments.

In Serenity Builder, simply drag and drop the clinical material you want into a custom chat dialog flow and publish to the Serenity app or your own. 

Don’t see a protocol listed? Create your own!

Seamlessly measure patient progress 

The intuitive and powerful Patient Insights Dashboard in Serenity Builder provides clinicians with real-time insights, charts and analytics into the patient’s mental wellness based on their personalized patient journey. For example, it can help you track usage and engagement of previously assigned protocol treatments and skill building exercises or explore dips in mood at a specific date or time. As an added bonus, the Serenity app includes daily check-ins, which can help patients become more aware of their thoughts and feelings. Clinicians armed with conversational chat and actionable insights creates a world of efficient and accurate behavioral health at scale. 

If you’re a mental health practitioner that’s interested in driving behavior change through AI technology, evidence-based clinical content, and actionable metrics, request a demo of Serenity today

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