Delivering mental healthcare with the aid of conversational-style chatbots

Mental health in the modern world

The behavioral health care landscape has changed dramatically in the last 12 months as the spotlight has shone brighter on mental health and its impact across society.

Depression alone affects more than 300 million people, and Scientific American reports the economic cost of depression in the US is in the hundreds of billions annually and treatment is on the rise.

Yes, as the need for treatment grows rapidly, access to that treatment becomes ever more limited by already overtaxed and strained healthcare systems. Increasingly long wait times and a dearth of available care teams, coaches and clinicians have compounded the problem. Those suffering from mental health disorders still hesitate to seek traditional face-to-face mental health therapies due to stigma, costs, and inconvenience.


The benefits of leveraging mobile for mental health

AI mobile chatbot technology has been introduced as a solution to help bridge the gap of providing mental health care to the masses. Many chatbots are intuitively developed, guiding conversations based on clinically-proven protocols and offered to patients with flexibility and privacy in mind. They allow patients  to securely chat anytime, anywhere while proactively recommending activities that improve their wellbeing. At, we believe that AI chatbots cannot replace the experience of talking to a therapist or wellness coach, but that our services can radically augment and scale the delivery of care.

Your patient’s personalized on-demand therapist

With Serenity,’s behavioral health platform, you can help patients get the right care at the right time. The scalability of protocols created in Serenity Builder can drastically increase functional capacity of the care system, thereby overcoming challenges of inadequate availability of care.

Gain the ability to offer an easily customized conversational chatbot through the native Serenity app or use our mobile SDK to integrate the feature into your own platform. By accessing the Serenity Builder dashboard, you can leverage pre-made wellness tools and protocols to help develop your care team’s custom conversational bot. 

Users can start with a basic therapy course template from our clinical library, or compose, create, and publish their own custom protocols -- adding check-ins, exercises, and clinical assessments as you see fit. Insights and analytics come out-of-the-box, making it easy for teams to collaborate and iterate on delivering the best possible care.

The Serenity solution leverages the widespread use of smartphones and 24/7 connectivity by allowing care teams to push clinical content to a smartphone in a single click. At, we believe that mobile-first, conversational AI represents the future of mental health care delivery. Here are a few ways in which we’re going to meet the the demand:

  1. More convenience and flexibility

    The era of digital therapy has given patients the ability to manage care virtually while empowering them to complete assessments and track progress on their own time. By designing personalized chat courses and modules for the therapeutic journey on Serenity Builder, care providers can advance the patient’s care experience ‘to the next level.’ Adding check-ins, in-between appointment assessments and other psychoeducational materials and homework ensures patients can receive critical and passive support when in real-time. 

  2. Increased patient accessibility to resources

    In 2019, only 43.8% of U.S. adults with mental illness received treatment either due to lack of resources or reluctance to visit in-person. By leveraging mobile technology, patients can access clinically-proven treatment in a safe, private environment on a schedule that works with them. Millennials and Gen Z also demonstrate an increased comfort and engagement with chat-based tools and clinical content in their pursuit of mental health care. The Serenity app provides patients and care teams with a pre-built, user friendly experience.

  3. Helps connect patients to licensed mental health professionals
    When it comes to mental health, we believe the most engaging and outcome-driven approach is the human-like dialogue that comes from putting clinicians and care teams in a direct authoring capacity. Embedding context into clinical protocols and responses through Serenity Builder can turn impersonal chat sessions into engaging conversational dialogues. In the event that traditional therapy is needed, patients can be automatically (and electronically) triaged to a licensed professional that best suits their needs.

  4. Builds personalized care plans
    With Serenity, care teams can begin providing personalized care from day one, by allowing patients to complete assessments like a PHQ-9 or GAD-7, even before their first appointment. By creating customized care plans, patients can manage treatment on their own time through proactive touchpoints and delivering the assessments they need, when they need it.

  5. Enhanced patient and clinician satisfaction
    Private, consistent and empathetic communication keeps patients involved, evolving the relationship between providers from transactional to relational -- decreasing the likelihood of drop-off between scheduling and attending virtual appointments

It’s time to modernize your mental health offerings. Request a demo today

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